Managing Customer Relationships – coursefighter.com
Business Finance – coursefighter.com
Read the Article, “Five Basic Skills Your Customer Service Representative Cannot Live Without.”
Comment on the skills indicated in the article. Are there skills that are left off of this list that you think would be important for a customer service representative to have? Make a recommendation!
Use a minimum of one (1) reference to support your discussion and interact with at least one (1) classmate.